Politique de remboursement

We want you to feel entirely confident in your collection. If a piece doesn't resonate the way you imagined, we welcome returns for a refund within 30 days from the date you receive your item, including weekends and holidays.

To be eligible for a refund, all items must remain completely unworn, unaltered, and free of scratches or dents. They must be returned inside their complete and original packaging. Bundles or sets must be returned in their entirety. We do not process partial returns or individual item size swaps for bundled products. 

For health and sanitary reasons, earrings are not eligible for return.

Items such as earrings, on-sale items, custom-engraved designs, personalized commissions, digital gift cards, and items marked explicitly as "Final Sale" at checkout are permanently yours and cannot be returned.

To initiate a return, please fill out our contact form here and our Client Relations Representatives will attend to you as soon as possible. If the form is not functioning, please email care@lintedetaller.com with your order number and our Representatives will provide return instructions if your return is accepted. Items sent back to us without first requesting a return will not be accepted. 

Please get in touch at care@lintedetaller.com if you have questions or concerns regarding your specific item.

Return Shipping

We are pleased to offer complimentary return shipping for all eligible returns within our 30-day window. Once your return request is approved by our Client Relations Representatives, we will provide you with a pre-paid printable shipping label via email.

Please note that only return labels generated and provided directly by Linte de Taller are covered. We are unable to reimburse or accept liability for return shipping costs paid out-of-pocket through third-party courier services.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once your return parcel arrives back at our fulfillment center and successfully passes our quality control inspection, we will approve your refund within 3 to 5 business days.
You will receive an automated email confirmation the moment the transaction goes through.

Following approval, the funds are instantly released back to your original payment method. Depending entirely on your bank or credit card provider’s standard processing cycles, the credit typically takes 5 to 10 business days to reflect on your account statement.

Please note that original shipping costs paid at checkout, along with localized import duties or regional customs taxes, are strictly non-refundable.

Warranty Policy
True craftsmanship is built to endure. Every design carries a comprehensive 2-Year Warranty beginning once your parcel is delivered. This guarantee ensures your pieces are completely protected against underlying manufacturing faults.

What We Cover: This warranty handles defects stemming directly from the manufacturing and assembly of the jewelry, including: Snagged or broken structural clasps and loose jumping rings, Missing stones or crystals caused by a failure in the prong or bezel setting during the manufacturing process, Premature metal peeling or tarnish resulting directly from a faulty plating application.

What Is Excluded: Our warranty does not protect against normal wear and tear from daily usage. This includes: Scratches, structural bending, or dents caused by accidental impact or dropping, tarnishing caused by chemical exposure (perfumes, lotions, chlorinated pools, salt water, or hot tubs), tarnishing arising from normal daily usage, lost, misplaced, or stolen items, and Any jewelry that has been altered, resized, or repaired by a third-party jeweler.

If a structural defect is approved by our team, we will ship an identical brand-new replacement at zero cost to you. If your piece has been discontinued or is entirely out of stock, you will be issued 100% store credit for the full retail amount to select an alternative piece. We do not offer cash refunds for warranty claims.